Our hosting is designed to always try to provide you with whatever resources are needed to meet your site's demands (I say 'try' because there are some limits to what can be done on the fly).  If you need bursts of bandwidth (either size or speed) these are granted automatically regardless of the hosting plan.  We will not knowingly 'crash' your site just because you hadn't previously agreed to over pay. 

Also, some sites use more computing power, some use extra storage, others need bandwidth. To make things a bit simpler, pricing wise, we base our pricing on a 'reasonable share' of the available resources overall.  This lets us balance out the servers fairly for optimum performance under most circumstances. 

Your site's hosting is initially quoted at a fair price based on typical sites of similar type.  IF/when your site's demands consistently exceed this 'fair share' you may be asked to pay additional increments.  Only those that substantially exceed the 'norm' will be asked to pay for a larger 'share' - typically in $20/month increments ($200/yr).  This is more likely to occur if your site offers a lot of video or other streaming media to a healthy flow of steady visitors.

It is our policy to charge less when our costs are less. 

Other than the resources described already, your hosting will include:

• hosting "in the cloud" on the same servers used by Amazon.com for thier own sites (EC2 & S3)
  
• one year domain name registration/transfer is included if hosting is prepaid annually
  (if paying monthly reg/transfer is $6.95/year per domain name - with the first month's hosting)
  note: domain name fees are non-refundable.
  This also includes a WHOIS privacy protection service for your personal information.
  
• free unlimited email support, free daytime phone support (within reason & if website related)
• automatic catch-all email forwarding to any one email account that you already have
  note: this is for all incoming email such as <anytext>@<yourdomain>.com
• all hardware, software and plone system(s) updates and upgrades that do not require 'refactoring'
  minor updates/upgrades are seamless to you, occur very regularly and are applied at our discretion.
  
• Refactoring is typically required for major releases (like 2.x to 3.x) that aren't backwards compatible.  Custom built software (addins) are also subject to this refactoring.
  
• Refactoring is much less expensive than a redesign since we can focus on just the parts that have changed technologies - the skin/theme and existing site content are 'migrated' as part of the refactoring process and should be (virtually) seamless to you.  Any orientation or coaching for the new system is included as part of the refactoring process.
• Refactoring prices can not be estimated until the specific requirements are known.
  
• How often does refactoring occur? Recent example:
  Plone 2.0 was released March 2004. Plone 3.0 was released August 2007.  A year later (August '08) most addins had been refactored for 3.0 compatibility and many 2.x web sites were being upgraded too. 
  
• Your site will be built on the most current version and it's fair to expect 3-5 years before a refactoring is needed (or available). 
  
• Managed DNS - we take care of this too - it's how web browsers 'find' your website

Additional services like full email boxes or multiple forwarding emails are readily available at low prices - please let us know what you need.